Success Resources
What the research says, written for the person doing the work
Useful findings about this job are mostly locked inside academic papers nobody has time to read. We read them and wrote them out plainly. Every article names its studies so you can check anything that matters to you.
We are not experts and we are not trying to become them. This is information, not advice.
Doing the work
The parts of the job that are skill, not luck.
Looking after yourself
This work takes something out of you. That is not a weakness.
Compassion fatigue is not burnout, and the difference matters
They feel similar and they are not the same thing. Telling them apart changes what actually helps.
5 min read · 3 sources
The work nobody sees
Staying calm with a frightened dog is skilled labor. There is a name for why it never gets counted.
4 min read · 2 sources
Small wins are the thing
The largest study of what makes a good workday found one answer, and it was not praise or money.
3 min read · 1 source
The week that breaks you, and the one that does not
Two equally hard weeks can end completely differently. Researchers can tell you which parts to change.
4 min read · 2 sources
Running your business
Getting paid properly, and getting asked back.
What owners remember, and what they book on
Doing everything right is not the same as being asked back. The gap is almost always communication.
4 min read · 1 source
What to charge, and how to raise it
Most people in this work undercharge, stay undercharged for years, and burn out. Here is the arithmetic and the script.
5 min read · 2 sources
The clients who come back
A returning client costs nothing to win and already trusts you. Almost everything about a good business follows from that one fact.
4 min read · 1 source
When a review or a rating goes badly
It will happen. What you do in the next day matters more than the rating itself.
4 min read · 1 source
Keeping track without a system that owns you
The admin is not the job, but doing it badly costs you the job. The smallest setup that works.
4 min read · 1 source